User Agreement
1. Nature of the Platform
Miqo operates an online marketplace enabling buyers and sellers to negotiate and complete business transactions (the "Platform"). Miqo is not a party to any contract between users, is not a broker, agent, intermediary, or advisor, and owes no fiduciary duties to users. All agreements, representations, and warranties are made solely between buyers and sellers. Users are solely responsible for their decisions and compliance with applicable laws.
2. User Obligations and Acceptable Use
2.1 Accuracy & Compliance. You must provide accurate, current information and comply with all applicable laws.
2.2 Prohibited Conduct. You must not: (a) upload unlawful, harmful, infringing, or misleading content; (b) bypass or attempt to bypass payment, escrow, or identity‑verification tools; (c) scrape, probe, or interfere with the Platform; (d) misrepresent identity or business details; (e) engage in harassment, fraud, or deceptive practices; (f) upload malware or compromise security; (g) share another person's data without a lawful basis; (h) attempt to conclude transactions off‑platform where doing so would circumvent applicable fees.
2.3 Enforcement. Miqo may suspend or terminate accounts or listings immediately where we reasonably suspect breach, fraud, abuse, security risk, or legal/third‑party provider requirements.
3. Accounts and Security
You are responsible for safeguarding credentials and for all activity under your account. Notify Miqo promptly of any unauthorised use or security incident.
4. Third‑Party Services
The Platform integrates third‑party services (including payment processing, escrow, and identity verification). Each third‑party operates under its own terms and privacy notices. Miqo makes no warranties and disclaims liability for availability, performance, pricing, security incidents, changes, or disputes relating to third‑party services. You are responsible for complying with their terms.
5. Escrow Services
Escrow accounts are operated exclusively by third‑party providers. Miqo does not control escrow funds, release decisions, or dispute outcomes and does not hold or transmit money on your behalf. All claims regarding the holding, release, or return of escrowed funds must be directed to the escrow provider and/or the relevant counterparty.
6. Fees and Payments
Fees payable to Miqo for optional services (e.g., listing enhancements) are disclosed at point of purchase and are non‑refundable unless stated otherwise. You are responsible for any applicable taxes (including VAT) related to your use of the Platform.
7. Content and Intellectual Property
7.1 Ownership. You retain ownership of content you upload. Miqo and its licensors retain all rights in the Platform.
7.2 License. You grant Miqo a worldwide, non‑exclusive, royalty‑free licence to host, use, display, reproduce, and distribute your content as reasonably necessary to operate, secure, improve, and market the Platform (including showcasing anonymised or aggregated metrics), subject to your right to remove listings prospectively where doing so does not affect an ongoing transaction.
7.3 Takedown. Miqo may remove content alleged to be unlawful or infringing and may disclose account information where legally required.
8. Platform‑Generated Documents
Any templates, reports, or documents generated by the Platform (including AI‑assisted outputs) are provided "as is" for the specific transaction in which they are generated and may not be reused outside that transaction. You are responsible for independent review and for obtaining professional advice as appropriate. Miqo disclaims all warranties to the fullest extent permitted by law.
9. Termination and Suspension
Miqo may suspend or terminate access immediately for breach, suspected fraud, legal or third‑party provider requirements, security risks, non‑payment, or inactivity. You may close your account at any time. Provisions that by their nature survive (including liability limits, indemnities, IP, and governing law) shall survive termination.
10. Liability
10.1 Exclusions. To the fullest extent permitted by law, Miqo is not liable for: (a) transaction outcomes between users; (b) accuracy of listings or user statements; (c) lost profits, revenue, data, or indirect, special, or consequential loss.
10.2 Cap. For Miqo‑provided paid services, Miqo's total aggregate liability arising out of or relating to these terms shall not exceed the greater of £100 or the fees you paid to Miqo in the 12 months preceding the event giving rise to liability.
10.3 Consumer Rights. Nothing in this Agreement affects statutory rights that cannot be excluded by law.
11. Dispute Resolution Between Users
Users must first attempt to resolve disputes directly and in good faith. Miqo may (but is not obliged to) provide tools or limited assistance; and Miqo does not adjudicate disputes and has no responsibility for any user's performance.
12. Amendments
We may update this Agreement from time to time to reflect changes in our services, legal requirements, or business practices. We will provide reasonable notice of material changes via email and/or in‑platform notice. Continued use after the effective date constitutes acceptance. If you do not agree, you should cease using the Platform.
13. Force Majeure
Miqo is not responsible for delay or failure caused by events beyond reasonable control, including outages, cyber incidents, acts of government, labour disputes, or telecommunications failures.
14. Governing Law and Jurisdiction
This Agreement is governed by the laws of England and Wales.
15. Contact
For questions or complaints, contact: info@miqo.io